Business Analyst

• Collaborate with stakeholders to understand business goals and objectives.
• Elicit, document, and prioritize functional and non-functional requirements related to CX and user interface design
• Work closely with UX designers to translate business requirements into user stories and design specifications.
• Facilitate workshops or interviews to gather insights into user needs, behaviours, and pain points.
• Collaborate with front-end developers to ensure the implementation of user interface designs aligns with business requirements.
• Provide guidance on system capabilities and constraints affecting the user experience
• Analyse customer feedback, user behaviour data, and performance metrics to identify opportunities for improvement.
• Communicate effectively with cross-functional teams, translating technical information to non-technical stakeholders.
• Maintain comprehensive documentation, including requirements, user stories, and design specifications.
• Work closely with quality assurance teams to validate that implemented solutions meet the specified requirements and provide a positive user experience.
• Identify opportunities for continuous improvement in processes and systems
• Experience of writing user Stories and Acceptance Criteria
• Self-motivated, proactive, enthusiastic and committed.
• You work well under pressure, alongside colleagues to support the business community.

Qualifications

• 3 + years’ experience in a Business Analyst position, preferably in CX-related projects
• Familiarity with UX/UI design principles and front-end development processes.
• Strong analytical and problem-solving skills.
• Formal Business Analysis qualification (desirable)
• Any experience of supporting the travel industry (desirable)

Adding Value to Travel Counsellors 

• You will be a role model for our business values using your personality and behaviours and act with integrity 100% of the time – what we say is what we do
• You will have a willingness to go the extra mile and always strive to seek job satisfaction 
• You always bring your authentic self to work
• You pride yourself on building loyal and mutual trusting relationships with colleagues, candidates and supplier partners
• You will respect and value diversity, creating an environment that is inclusive of all
• You will be focused on your own personal development as well as the future of our business, participating in the ongoing success of the business and contributing with new and innovate ideas and ways of working
• You actively seek out opportunities and find meaningfulness at work
• You will not be afraid to use your voice to challenge or reinforced the status quo, guided by our values and behaviours
• You will be a motivated problem solver with good interpersonal skills, leads by example and help define business analyst processes within the company and serve as a mentor to others in the role.  
• You will have a great customer facing attitude and a strong interest in IT and the ability to learn quickly
• You will take pride in your personal brand and be an engaging influencer 
• Comfortable operating in fast paced environments with informal ways of working 
• Naturally ambitious and hardworking with a flexible and positive approach to work
• Possess a great work ethic, positive mindset and limitless thinking 
• Self-motivated, proactive, enthusiastic and committed to a testing career path.
• Keeps up to date on the latest industry trends and openly shares thoughts amongst colleagues and to stakeholders to help move on the scoping and delivery of requirements and business initiatives 
• Strong commitment to quality and a thorough approach to responsibilities.